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The client faces operational inefficiencies due to manual B2B order processing across multiple channels (fax, email, portals), resulting in 24-48 hour weekend backlogs, 12% error rates from data entry mismatches, unsustainable labor costs, and scalability limitations that require proportional headcount growth with demand increases.
A multinational healthcare technology company specializing in medical device production and distribution
Projected $750K annual labor savings through staff reduction from 30 to 8 personnel, 83% error rate reduction (12% to 2%), elimination of weekend processing delays, and enabling 30% YoY order volume growth without additional hiring through AI-driven operational efficiency improvements.