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The client requires enhancement of their existing chatbot builder platform to improve usability, operational efficiency, and expand AI capabilities to maintain competitiveness in the rapidly evolving chatbot market. Key challenges include creating a user-friendly interface for non-technical users, adapting the platform to various business types, developing an efficient AI assistant, ensuring multilingual support, and improving chatbot response speed.
A leading Brazilian provider of code-free chatbot building solutions, enabling businesses to automate marketing, lead generation, and customer service.
This project is expected to result in a 32% improvement in client experience, a 43% boost in workflow speed, and enhanced data accuracy and reporting capabilities, ultimately leading to increased customer satisfaction and market leadership.