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AI-Powered Call Transcription and Conversation Intelligence Platform Enhancement

profil-software.com

Information technology

Challenge

Jog.ai needs to improve the accuracy and usability of its call transcription and analysis platform to provide users with a more intuitive experience for reviewing and understanding past conversations. The current platform requires users to manually take notes, hindering their ability to focus on the call itself.

About the Client

A US-based startup specializing in speech recognition software providing call recording and transcription services.

Project Objectives

Enhance the accuracy of call transcriptions.
Develop a more intuitive interface for reviewing and analyzing call recordings.
Implement real-time moment marking functionality (manual and automated).
Provide users with conversational statistics and insights to improve their communication skills.

Functional Requirements

Accurate call recording and transcription.
Real-time moment marking (manual and automated).
Automated identification of key moments based on user-defined patterns.
Conversational statistics and analysis reports (e.g., speaker time, sentiment analysis).
Intuitive interface for reviewing transcriptions and highlighted moments.
Search functionality within call transcripts.

Preferred Technologies

Speech recognition technology

End-to-end development

AI/ML algorithms for automated moment detection

Cloud-based platform (e.g., AWS, Azure, GCP)

Integrations Required

Potential integration with CRM systems (e.g., Salesforce, HubSpot)
Integration with calendar applications for call scheduling
API for third-party application access

Key Non-Functional Requirements

Scalability to handle a large volume of audio recordings (50,000+ daily).
High accuracy of transcriptions.
Secure data storage and transmission.
Performance and responsiveness of the user interface.
Reliability and uptime.

Estimated Impact

This project will enhance Jog.ai's value proposition by providing users with a more powerful and insightful platform for analyzing their conversations. This will lead to increased user engagement, improved customer satisfaction, and potential for new revenue streams through advanced analytics and reporting features.