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Agile Development and CI/CD Optimization for Healthcare SaaS Platform

sphereinc.com

Medical

Information technology

Operational Inefficiencies in Healthcare SaaS Delivery

AR Proactive faced challenges in deploying new features (targeting 50% faster deployment), resolving customer tickets efficiently, onboarding clients rapidly, and aligning development/product teams. Their existing infrastructure lacked scalability and modern CI/CD practices, hindering business growth and customer satisfaction.

About the Client

B2B SaaS provider specializing in accounts receivable (AR) and revenue cycle management (RCM) solutions for healthcare organizations

Key Goals for Platform Modernization

Reduce feature deployment time by 80% through CI/CD implementation
Streamline ticket resolution workflows to accelerate customer support
Automate customer onboarding processes for faster time-to-value
Establish cross-functional alignment between development and product teams
Build scalable infrastructure to support 4+ new enterprise clients

Core System Enhancements

CI/CD pipeline automation for rapid feature delivery
Prioritization engine for customer ticket management
Configurable workflow templates for healthcare RCM processes
Real-time collaboration tools for dev-product team alignment
Database optimization for improved system performance

Modernization Technology Stack

Cloud-native CI/CD platforms (e.g., GitHub Actions, GitLab CI)

Containerization (Docker/Kubernetes)

Agile project management tools (Jira, Azure DevOps)

Database optimization tools (e.g., Liquibase, Flyway)

System Integration Requirements

Electronic Health Record (EHR) systems
Healthcare payment gateways
Customer relationship management (CRM) platforms
Compliance monitoring tools (HIPAA, GDPR)

Operational Excellence Criteria

99.9% system uptime for critical healthcare workflows
HIPAA-compliant data handling
Horizontal scalability for 10x user growth
Sub-200ms API response times for core operations

Business Transformation Outcomes

The modernization initiative is projected to enable 80% faster feature deployments, reduce customer onboarding time by 60%, and support a 10%+ revenue increase through improved client acquisition. Enhanced system performance and scalability will position AR Proactive to serve 4+ new enterprise clients while maintaining 99.9% service availability for critical healthcare operations.