Accessible Mobile App for Retail and Small Business E-Commerce with ADA Compliance

The client faces difficulties in providing an inclusive, user-friendly mobile shopping experience that caters to a diverse customer base, including users with disabilities. Current solutions lack comprehensive accessibility compliance, limiting equitable access and reducing overall engagement. Additionally, small retailers lack affordable and maintenance-friendly tools to facilitate online ordering, leading to reduced operational efficiency and limited reach.

A mid-sized retail platform specializing in connecting neighborhood stores with customers through digital solutions, aiming to expand reach and improve accessibility for diverse user groups.

• Develop a scalable, mobile-first SaaS platform enabling online grocery and product ordering from local retail outlets.
• Ensure full compliance with ADA and Section 508 standards to provide equal access for users with disabilities.
• Integrate secure, seamless payment gateways to facilitate hassle-free transactions with direct seller crediting.
• Enhance user engagement through real-time chat, multilingual support, voice recording, and barcode scanning capabilities.
• Empower small and specialty store retailers with a low-cost, easy-to-maintain mobile solution that extends their digital reach.

• Native mobile applications for Android and iOS to maximize device compatibility and user reach.
• Multilingual chat feature enabling real-time communication in preferred languages.
• Voice recording capabilities for orders and customer requests to facilitate hands-free interaction.
• Camera integration for barcode scanning and product image sharing to speed up product referencing.
• Secure payment gateway integration for seamless, hassle-free transactions credited directly to sellers.
• Compliance with ADA and Section 508 standards to ensure accessibility for users with disabilities.

• Secure payment gateway APIs for transaction processing
• Third-party multilingual chat and voice processing services
• Barcode scanning SDKs for real-time product identification
• Third-party accessibility compliance tools to verify ADA and 508 adherence

• High scalability to support increasing user base across different regions
• High security standards to protect payment information and user data
• Performance benchmarks ensuring responsive interaction with minimal latency
• Mobile app accessibility compliant with ADA and Section 508 standards

The implementation of this accessible mobile platform is anticipated to significantly expand user engagement, including users with disabilities, leading to increased transaction volume and customer satisfaction. The solution aims to empower small retailers with affordable technology, ultimately increasing their market reach and operational efficiency. Successful compliance and ease of use are expected to reduce product returns and enhance the reputation of the retail business as a socially responsible provider.